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Warranty & Complaints Administrator

map_markerSlough Coin£25,000 to £27,000

Vacancy summary

Vacancy summary

Reference: 09677

Job Type: Permanent

Date Posted: 4 April 2022

  • Well-established international medical devices company
  • A team oriented and forward thinking company
  • Competitive salary

A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Warranty & Complaints Administrator with strong attention to detail and communication skills to join their growing business on a permanent, full time basis.

You will be looking for an opportunity to work across the coordination of the response for product complaints, adverse events and warranties. A confident communicator you will enjoy engaging with customers and internal teams to ensure a timely response and provide the highest standards of customer care and engagement. 

Key Responsibilities

  • Provide high quality customer care relating to customer complaints and warranty claims in a timely manner
  • Ensure correct procedures are in place and being followed
  • Oversee business operations and provide accurate information to internal teams
  • Liaise with internal and external teams for cost estimates and equipment collections
  • Collate information for monitoring internal KPIs

Requirements

  • Previous experience in a complaints administration role
  • Background working in an ISO 13485 and 9001 regulated environment is preferred
  • Great IT skills with Microsoft Office and SAP experience is advantageous
  • Team player with great attention to detail and excellent time management skills
  • Excellent communication and interpersonal skills

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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