Technical Support Team lead

map_markerWokingham CoinNegotiable

Vacancy summary

Vacancy summary

Reference: 01199

Job Type: Permanent

Date Posted: 10 August 2016

The opportunity This is a newly created role that provides an ideal career progression for an experienced support technician to take overall responsibility of the helpdesk and clients projects. There is room for development to a full managerial role. On the job training and full support will be provided to help with the transition. The role will also involve regular travel to central and west London for client visits. Your travel expenses will be reimbursed. Key responsibilities - Provide technical help desk services to clients - Manage other team members - Train and advise clients - Project management, onsite implementation and support as required - Prioritise projects and tasks to ensure that clients needs are met efficiently Candidate profile The role would be suitable for a candidate with solid end user technical support experience, be passionate about delivering excellent customer service and manage client expectation. You will have excellent communication skills, well presented and with excellent professional manner. Technical Skills End user devices (Mandatory) -Supporting Windows 7 workstations in a Windows domain environment -Google Android (smartphone and tablet devices) -Apple iOS (iPhone and iPad) -Blackberry smartphones -Workgroup multi-function printers/scanners Server technologies (desirable) -Microsoft Windows Active Directory -Microsoft Exchange Server 2007/2013 -An appreciation of VoIP/SIP and telephony Company profile Our Client is an exclusive service provider for IT and Technology for private clients predominantly within the finance industry in central and west London. Due to time constraints, only successful applicants will be contacted for this specific vacancy. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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