Spanish Customer Care Representative

Our client is seeking a Global Customer Care Professional with Spanish language skills, join their team based on the outskirts of town. Working as part of a team the successful candidate will be responsible for taking first-line support calls from customers, partners, subcontractors and engineers. Within this role you will have responsibility for entering information into the call management system, monitoring the call status and where necessary escalating calls to the next appropriate level of management and support. You will be handling both inbound and outbound calls from European customers/engineers, you will ensure that administrative work and reports are completed accurately and that customer expectations are met. This is a varied and dynamic global role where the ideal candidate will demonstrate excellent communication and IT/technical customer service skills; you will be confident working in a busy environment and possess a professional telephone manner. Due to the customer base, applicants will speak English and Spanish, the ability to speak German or any other additional European language will also been advantageous. The successful candidate will be working on a shift pattern basis and due to the location of the company, candidates must have their own means of transport. For further information, please apply through this website today. Due to the expected high volume of applications only successful candidates will be contacted. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.