Reference: 01157 Job Type: Permanent Date Posted: 10 August 2016
Job Type: Permanent
Date Posted: 10 August 2016
The Opportunity With a passion for technology and code you will be part of a software services support team who combine technical knowledge/expertise with a high quality service provision. You will be joining a team with great prospects and the opportunity to provide software support to enterprise level clients. With the capacity to problem solve and take decisions on escalations you will be highly capable and rational with logical methods of working Key Responsibilities Field Customer Support queries across EMEA • Liaise internationally with other CSRs and also Technical Account Managers to report on issues and the service relationship with clients •Coordinate the international escalation of service issues across time zones to ensure timely resolution of client issues and to optimise service continuity. • Configure our systems to allow client accounts to enable effective processing using our services. • Troubleshoot client technical issues with our service and provide resolution • Answer internal enquiries directed toward the support team of a technical and account related nature. Candidate Profile You will be educated to degree level or equivalent in Computer Science and have proven ability to assimilate a technical discipline. Knowledge of a programming language: C++, C# VB or .Net, Java, ASP is required Excellent communication skills with an emphasis on presenting information in a coherent and calm manner is essential to success in this role. Company Profile A global leader, this innovative and creative business is an essential part of the world marketplace. A place of opportunities and challenges, this business looks to hire the best creative talent the world has to offer. Based in Reading, our client is commutable by both car and public transport from towns throughout Berkshire, Hampshire, Surrey, Oxfordshire and Buckinghamshire (including Reading, Bracknell, Wokingham, Ascot, Camberley, Windsor, Newbury, Oxford, Maidenhead, Slough, Farnborough and Aldershot). Please apply via this website to be considered for this role. Due to time constraints, only successful applicants will be contacted for this specific vacancy. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
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