Service Desk Manager

map_markerWeybridge CoinNegotiable

Vacancy summary

Vacancy summary

Reference: 03411

Job Type: Permanent

Date Posted: 11 August 2016

Our client is looking to recruit a strong, confident Service Desk Manager to join their Customer service department. Highly competitive salary with excellent benefits. Your role will be to manage the day to day operations of the Service Desk to deliver a range of technical and non-technical services to our customers and partners. As a Key manager within customer services you will be involved within growing the business whilst delivering high quality services across the whole product range. You must be able to demonstrate team management skills delivering a range of technical and non-technical services to our customers and partners. To come from an IT technical industry background would be preferred. In order to be successful in this role you must have extensive experience of working in a Customer Support Organisation delivering software and infrastructure support. You must be able to extract data from databases and CRM systems with which you can then create reports and analyse. It is vital that you have a clear understanding of enterprise applications and how to support them as well as a strong understanding of the technologies used in the modern contact centre. Excellent Microsoft knowledge (OS, SQL and Apps) and ITIL qualified is essential. This is a fast paced role where you will need to be an effective communicator in order to work well with your team, partners and suppliers. In this role you are expected to go the extra mile to support staff, partners and customers when required so being on call is a key element to this position. Working weekends or extra hours could be expected. Team management, service desk manager, services, software support, customer management, application support

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