Senior Customer Experience Manager

Our client, a global trading services provider with award winning brands is currently looking for a Senior Customer Experience Manager to join their team in London.

Taking ownership of a key brand in their portfolio, you will be focused on driving customer engagement, through managing user journey, site navigation, maximising customer touch points and meeting regional KPIs.

Key Responsibilities

• Managing brand execution, through project delivery and managing user journey, site navigation, maximising customer touch points and meeting regional KPIs
• Optimising the website, through SEO and AB testing of user journeys
• Manage brand proposition and messaging across all customer touchpoints in line with brand guideline
• Working alongside other departments to ensure that company’s KPIs are being achieved as well as creating monthly reports detailing company’s performance
• Funnel optimisation
• Web analytics and site conversion reporting

Requirements

• Previous experience in an ecommerce customer/user experience role particularly within financial services or trading sectors
• You will have a proven background in customer acquisition and user testing
• Strong project and stakeholder management experience
• Strong web analysis and reporting experience
• Target driven individual with great communication skills
• Great attention to detail
• Team player

Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.