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Overnight Team Leader

map_markerDatchet CoinNegotiable

Vacancy summary

Vacancy summary

Reference: 02368

Job Type: Permanent

Date Posted: 11 August 2016

Looking to work overnight on a 4 day on 4 day off shift pattern, this role will be perfect for you if you have day time commitments but you are keen to work in a professional customer focused environment where excellence is the norm 24/7. With great opportunities for development, managing the overnight team would be a great addition to your career. A growing company, this highly professional environment emphasises an atmosphere of efficiency and accuracy. Awarded with Gold Star customer service reports, they provide customers with a customer service experience. In this role you will be responsible for managing staff holidays, sickness and shift coverage, as well as working with the Support Team to ensure optimal customer service levels are attained. The team leader is responsible for the monitoring of all staff service and working to improve that service as necessary, along with keeping their team motivated to reach high targets. The successful candidate will deliver Induction Programmes, New Starter and Refresher Training and will have ownership of all HR matters arising within the team, including performance management seeing these to a timely conclusion. The role will also involve time spent answering calls, attending management meetings and leading by example. Experience with call monitoring is important, along with excellent customer relations. Currently, we are looking to fill night time roles throughout the week. Please apply via this website. For more information on all of our job vacancies as well as recruitment advice, please follow Park Street People on our Facebook and Twitter pages. We are only the click of a button away. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role

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