Overnight Client Services

map_markerDatchet CoinFrom £17,500

Vacancy summary

Vacancy summary

Reference: 00101

Job Type: Permanent

Date Posted: 27 June 2016

The Opportunity

Managing inbound calls at a busy virtual services centre, you will be taking messages and handling customer calls ranging from enquiries through to grievances. With an impeccable telephone manner and confident computer skills, you will be a very professional individual and be used to providing top-of-the-line customer service. The hours for this role are between 10pm and 8am/ 9pm-7am working on a 4 day on, 4 day off shift pattern (7 days per week).

Key Responsibilities

• Call handling and monitoring with exemplary telephone manner

• Data collection and recording

• Writing Reports

• Excellent Customer Service and handling

The Candidate

Looking to develop a career within elite customer services while working in an award-winning environment, you will bring with you previous customer service experience, a good level of patience, and previous reception or administrative work. Looking to work full time, and past experience working overnight is preferable to show your commitment to a shift pattern on a permanent basis. Someone who is motivated by a fast-paced environment, you will be able to work on Bank Holidays (with extra holiday in lieu) and be interested in working extra shifts if available.

We will want clear committed reasons why working nights is your preference.

The Client

A growing company, this highly professional environment emphasises an atmosphere of efficiency and accuracy. Awarded with Gold Star customer service reports, they provide customers with a customer service experience.

This role is easily commutable from Windsor, Slough, Ascot, and other surrounding areas. For more information on all of our job vacancies as well as recruitment advice, please follow Park Street People on our Facebook and Twitter pages. We are only the click of a button away.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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