Library & Resident Contact Advisor - Telephony & Digital

This is a full time temporary on-going position split into two distinct teams:  Face to face and Telephone & Digital. The Telephony & Digital role will be expected to spend 80-90% of time responding to or making phone calls or digital communications. The team provide a 7 day a week service and a shift rota system is in place. All candidates must have a DBS Certificate. The duties include:

• Provide first point of customer contact on a wide range of council services such as: Library, Council Tax, Benefits, Housing, Planning, Schools Admissions
• Provide an in-depth enquiry service
• Provide support to the public in use of the photocopiers, printers and self -service machines
• High standard of Customer Service is required
• Good communication skills are essential

For further information please call Sue on: 01753 830 706 or e-mail sue@parkstreetpeople.com

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.