IT Support Specialist – ITIL framework

IT Support Specialist – 6-month contract

A leading Pharmaceutical company based in Uxbridge is currently looking to recruit an IT Support Specialist to join their Service Desk group. We are seeking talented individuals who are ready to hit the ground running on an initial 6-month contract in a fast-paced, demanding work environment.

KEY RESPONSIBILITIES

• Responding to requests from users by phone or remote access and diagnose than resolve IT related issues
• Recording and tracking the tickets
• Making sure that all incidents are recorded correctly in the system, and the process has been followed until the customer resolution has been achieved
• Troubleshoot and analysing various technical issues
• Remote installation of company software and applications
• Supporting users with operation of the applications and their functionality
• Updating policies, procedures and documentation
• Communicate with other IT teams in the company
• Assisting with new user set up
• Ownership of password changes, lockouts and resets

THE CANDIDATE

• Ideally degree educated in Computer Science
• Strong previous experience covering 1^st and 2^nd line support
• Knowledge about VOIP, LAN, WLAN, WiFi etc.
• Experience in installation and maintenance hardware, software and laptops
• Solid technical background with customer service approach
• Essential troubleshooting abilities
• Excellent communication skills
• Strong attention to detail

Please apply via this website to be considered for this role. Due to time constraints, only successful applicants will be contacted for this vacancy.