Reference: 03189 Job Type: Contract Date Posted: 11 August 2016
Job Type: Contract
Date Posted: 11 August 2016
Our client, a leading global organization, has an excellent opportunity for a first class IT Specialist to join the Global Operations Team. This role would be ideal for an applicant who wishes to pursue an IT career within a highly successful, international multi-cultural company. This internal role will commence as soon as possible and will be on an ongoing contract. It is essential that the successful candidate can demonstrate excellent technical ability, clear communication skills, ability to solve problems and be a real team player. Our client offers a first class working environment and all employees are truly valued whether on a contract, temping or permanently employed. Responsibilities: • Answer/ respond to incoming requests and resolve customer problems by phone and remotely on the user’s system. • Interact with customers and co-workers to diagnose and resolve problems. • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems. • Support feature, functionality, and usage of specific applications. • Troubleshoot software and hardware problems. • Document customer requests in call tracking system. • Stay current on and adhere to established policies, procedures and documentation. Skills/Knowledge Required: • 3+ years of experience in IT Support / Helpdesk delivery in an international and multi-cultural environment. • Solid technical understanding of all aspects of running a multi-national Helpdesk including Microsoft software, active directory and hardware • Solid understanding of blackberry, mobile phones, servers etc • Strong customer service skills. • Strong written and verbal communication skills. • Work well in a team environment. • Self-motivation and organization. • Ability to learn and apply technical information in a fast-paced, demanding work environment. • Ability to follow policies and procedures • Conceptual & practical understanding of IT Support fundamentals. ITIL experience and knowledge is advantageous. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Business in relation to this role.
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