Reference: 02196 Job Type: Contract Date Posted: 11 August 2016
Job Type: Contract
Date Posted: 11 August 2016
The Opportunity Working in the operations services group of a leading pharmaceutical company, you will be a part of the Service Desk group. Managing incidents and service requests from internal customers across EMEA, you will help to resolve issues and manage requests over the phone and remotely. Comfortable with working with customers and co-workers to diagnose problems, you will troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems. You will utilize your ITIL knowledge to provide consistent and thorough service in this 12 month contract role. Key Responsibilities • Respond to request by phone or remote access • Troubleshoot and analyze technical issues • Troubleshoot software and hardware issues • Document requests on call tracking systems The Candidate With extensive experience in IT Support/Helpdesk delivery you will have strong customer service skills. A problem solver with good listening skills, you will be self-motivated and organized, allowing you to work through large numbers of issues per day. Very experienced in the use of Microsoft Software, you will be used to using active directory, hardware, Blackberry, mobile phones, and servers within the Microsoft spectrum. You must have ITIL knowledge for this role. The Client Leading pharmaceutical company offering stability and a positive, professional working environment. Please apply via this website to be considered for this role. Due to time constraints, only successful applicants will be contacted for this vacancy. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
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