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Global Customer Care Professional (Germ + FR / SP)

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Vacancy summary

Vacancy summary

Reference: 04575

Job Type: Permanent

Date Posted: 11 August 2016

The Global Customer Care Professional with German and Spanish, will be responsible for taking first-line support calls from customers, partners, subcontractors and engineers. You will be responsible for entering information into the call management database, monitoring the call status and where necessary escalating the call to the next appropriate level of management and support. Duties will include:- - Entitlement checking to ensure that a valid contract exists. - Assigning the appropriate geographical resource to take ownership of the case. - Case Management throughout to ensure a smooth resolution to case. - Ensuring that all notifications and technical escalations are met according to the accepted business good practice. This is a very varied and dynamic global role and we welcome applications from individuals who can demonstrate excellent communication skills and a professional career minded approach. Due to the customer base, candidates must be fluent in English, German and Spanish. The successful candidate will be working on a shift basis with start times varying between 7am and 9am to cover the time differences to customer countries. The client’s location means that candidates must have their own transportation. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role. For further information, please apply through this website.

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