Customer Success Associate

Why you want to join this company:

• Team focused and collaborative environment
• Customer focused
• Innovative business with great developmental potential
• A varied and engaging role where you will really take ownership of your work
• A high achieving and fun working environment

Key responsibilities

• Working as part of the Customer Success Team you will gather and track data on how the platform is being used
• Engage with customers to obtain feedback and provide case studies and reports on successes to internal and external stakeholders
• Provide end user platform training and coaching as needed whilst resolving any queries
• Identifying new customer opportunities to generate more revenue
• Liaise with other departments to achieve the highest levels of customer delivery and service

Requirements

• Experience in a customer-facing role
• Great understanding of CRM systems including SalesForce
• Strong Microsoft Office skills, specifically PowerPoint
• Excellent communication skills, particularly over the phone
• A proactive approach and a fast learner with excellent attention to detail

Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.