Customer Service Manager - Reading

map_markerReading Coin£40,000 to £45,000 + Benefits

Vacancy summary

Vacancy summary

Reference: 08761

Job Type: Permanent

Date Posted: 2 June 2020

  • Managing a team of 9 people
  • Product focused environment
  • Dynamic and driven team in a globally recognised brand
  • Opportunity to drive change and process improvement

Our Reading-based client is looking to recruit a Customer Service Manager to support, train and develop their existing team of nine customer service professionals. As the business is going through a period of change, this will give the successful individual the opportunity to significantly impact how the team works going forward.

You will be managing a settled team who cover the UK, Ireland, France and Germany. As retention levels are strong, change management and training / development of experienced staff will be valued highly.

This is not a call centre environment so someone who has worked in export customer service or order-to-delivery customer fulfilment teams will be an excellent fit.

You will work closely with external Sales Managers to ensure that customer needs are met in a timely and efficient manner to achieve sales targets and resolve any queries that may arise. You will also liaise with different departments and warehouse facilities to together come up with strategies to improve customer interaction and satisfaction.

The ideal candidate will have previous experience in an office-based customer service environment as well as possessing a team management background. Additionally, you will have exceptional communication skills and be a confident user of MS Office.

Based near a train station on the outskirts of Reading, this role is commutable from locations such as Reading, Newbury, Bracknell, Basingstoke, Maidenhead and Ascot. Please apply via this website to be considered for this role.

Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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