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Customer Service Administrator

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Vacancy summary

Vacancy summary

Reference: 02970

Job Type: Temp-to-Perm

Date Posted: 11 August 2016

Our client, a dynamic marketing company in Reading, are recruiting for an Auditing Team Executive to join the company on a long term contract basis. The position requires a candidate with an excellent focus on client relations, as well as an advanced knowledge of Microsoft Office programmes including Excel, Powerpoint and Word, as well as Adobe Acrobat. The primary focus of the role is to review and audit partner claims in client MDF programs, and accurately process them in an online platform before communication the result back to the claimant. You will provide first line support to stakeholders, and manage any situations of conflict between vendor and partners in a professional and resolving manner. You are accountable for the maintenence of customer satisfaction at all times, and it is essential that the successful candidate is confident in building strong relationships with first time contacts both over the telephone and via email. To be considered, you must not only have excellent knowledge of I.T softwares, but proven administration skills and experience of working against set KPI's. You must have experience of working in an office environment, preferably in claim or document handling. The client is ideally looking for a candidate who is bilingual, with complete spoken and written fluency in English + a second European language (German / French preferable). This is preferred however is not essential, and English speaking only applicants will be considered. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role. Please keep in contact with us online, and watch out for all our newest up-to-date vacancies via our Facebook and Twitter pages.

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