Vacancy summary

Reference: 09379

Job Type: Permanent

Date Posted: 21 October 2021

  • Industry leading service provider
  • Can be fully remote/location flexible (UK only)
  • Use your CRM technical expertise

We are currently looking for a CRM Product Lead to join a leader in the video games industry, to apply their expertise knowledge of CRM technologies in support some of the biggest names in the video gaming world. You must be UK-based but can work largely remotely (other than key meetings as required).

With a solid technical background and experience in designing and optimising CRM platforms (ideally Zendesk, Salesforce or HelpShift) based on client’s requirements, you will develop detailed product information including features, configuration, workflows and interfaces. Due to the home-working arrangement you must be comfortable managing remote development teams.

In addition, you will be:

  • Implementing optimisation opportunities to improve service delivery and maximise CRM product capabilities
  • Developing strategic working relationships with CRM suppliers, providing feedback when necessary to influence product roadmaps based on customer requirements
  • Liaising with sales and delivery teams to share CRM product knowledge and understand customer needs

If this sounds like it could be the role for you, apply here today.

Due to time constraints, only successful applicants will be contacted for these specific vacancies.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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