Client Services Director

map_markerWoking Coin£80,000

Vacancy summary

Vacancy summary

Reference: 05891

Job Type: Permanent

Date Posted: 11 August 2016

Client Partners · Be vigilant about how we can help our client’s business – strengthening and expanding client relationships · Responsible for overall client relationship, specifically liaising with senior client contacts · Anticipate and recognise client needs - responsible for utilising agency and network resources to meet these needs · Partnership with other Lines of Business to drive integrated communication platforms · Assist clients with the development of marketing and communication plans, and the establishment of long and short term marketing objectives and goals · Identify, evaluate and monitor effective marketing opportunities – galvanise direct reports to collating, maintaining and assessing competitor marketing activity · Focus on client satisfaction through impeccable account servicing via team and network. Ensure team manage client expectations on daily basis (assist direct reports in delivering ‘bad news’ sensitively) · Rapidly resolve client issues when they occur · Attend client meetings and develop an understanding of their business and their needs – then apply category insights to client’s business; learn and care about client’s business Agency · Contribute to the agency beyond the account level · Develop and present strategic recommendations for the client’s business in order to add value and develop new business opportunities for the agency · Develop and present fresh, out of the box thinking · Ensure your client understands and respects the Wunderman approach – and the point of difference. Help instil a sense of pride in the client for our work. · Evaluate and present strategic and creative work and effectively manage client feedback · Ensure your team adheres to agency systems to ensure the sound management of projects, with quality control procedures for each project · Share best practice (in Wunderman and with the network) · Attend all training sessions and encourage your team does too · Read industry texts (client sector and marketing profession) · Enjoy yourself People · Lead by example – be there for your team · Be responsible for development of the team with ongoing performance feedback and personally managing the careers of direct reports · Conduct P3 Evaluation process for direct reports (and log with HR) · Ensure one-to-ones are taking place and notes being logged with HR · Create a continuous learning culture within the team to ensure continuous improvement in all team activities · Ensure that team members participate in the training programme and actively seek training opportunities that will help their development · Ensure team is happy New business · Lead the pitch process · Develop proactive recommendations for your clients business and add value to the client · Develop and present fresh thinking Finance · Complete weekly timesheets · Manage account finances (income, profit, cash flow) · Manage department P&L · Review monthly Finance Packs and ensure your team are aware of broad financial status of account and agency · Ensure team uses Concept to raise cost estimates and draft invoices in timely fashion; that they are monitoring the WIP and aged debt; step in to assist where necessary · Ensure efficient internal resource allocation and management, through monitoring monthly manpower · Raise IWOs (Intercompany Work Orders) where appropriate · Monitor the WIP with finance and direct reports · Train direct reports on monthly billing cycle

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