Reference: 05622 Job Type: Permanent Date Posted: 11 August 2016
Job Type: Permanent
Date Posted: 11 August 2016
Our client is in the insurance industry and they are based in Henley-on-Thames. Our client is looking for a Claims Handler to ideally start immediately but they will look at people with notice periods. What is the job like? This role is about assessing claims received from their customers and managing the process against industry leading service level agreements. What will I be doing? • Working within a busy team, you will be assessing claims and/or handling enquiries from customers regarding their pet insurance. • The role is varied and involves liaison with mainly customers and veterinary professionals, by telephone and written correspondence, to ensure the customer receives a seamless service and resolution. • You will be dealing with calculations using various software systems to resource, maintain and update information. • You will take responsibility for your own caseload with the authority to make decisions within your license levels. • By achieving your own objectives within service level agreements, you will contribute to the overall delivery of the team targets. What do I need to be successful in this role? We welcome candidates with that can demonstrate a strong customer service background and a desire to work within the insurance industry. You'll be a driven and motivated team player with a hardworking, can do attitude and a passion for delivering excellent customer service. You'll need lots of initiative, strong communication and organisational skills, and have the ability to pay strict attention to detail as we work within a regulated environment. If you would like to know more about this excellent opportunity, or would like to apply for this position, please submit your CV today through this website.
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