Account Co-ordinator - French & German

map_markerWokingham CoinNegotiable

Vacancy summary

Vacancy summary

Reference: 05270

Job Type: Contract

Date Posted: 11 August 2016

European client support role to provide an efficient and high quality customer management service and support own customers through pro-active account management. Daily tasks include:- - Processing all purchase orders on SAP operating system, verifying all data provided and ensuring appropriate pricing is applied. - Identify orders and customer requested changes, which do not comply with the contractual terms and conditions and to liaise closely with partners and sales field to ensure appropriate and speedy resolution and initiate corrective action. - Handle a wide range of customer queries regarding order status and delivery dates & quote availability data based upon current product lead times and investigate release dates of new products. - Evaluate all mis-shipment claims, ensure that all the necessary checks are carried out and determine whether and how re-shipment and credit must take place. - Review all credit claims and raise credit note request and documentation ensuring all necessary approvals are obtained. - Manage product return requests, ensure they are in accordance with required conditions, obtain necessary approvals and resolve discrepancies. - Undertake specific projects normally aimed at improving working processes and procedures within the group. The client is a market leading brand within the IT industry and offers this wide and varied role on a minumum 6 months contract to cover maternity leave.

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