Customer Service Supervisor

London, UK

£31,900 per year


We are currently looking for a Customer Service Supervisor - Order & Claims Management to head up a newly formed team in Stockley Park, part of the EMEA Shared Services team of a major, international consumer goods corporation with a multi-billion dollar turnover.

First and foremost, we need someone with previous supervisory or management experience. You'll be supervising a multilingual team of 10+, so it would be advantageous if you have supervised at least 5+ people in a multilingual environment.

Additionally, foreign languages are a massive bonus (particularly French & Spanish).

We are open to the industry background, so can consider call centre managers; customer service team leads/supervisors, or those from AR/Credit Control environments - as long as you have experience of leading a team, training and development and ideally you'll have conducted quarterly/year-end performance reviews.

You'll still have hands-on involvement with daily operations for a couple of major clients, so should be happy also doing the day-to-day work, investigating claims/disputes relating to orders and deliveries to major business customers internationally.

If you're looking for a step up to a well-known brand name in a professional, but family-first company, this will hopefully be for you.

- Salary up to maximum of £31,900.

- Flexible hybrid-working, 2 days/week in the office and flexibility around hours for school runs.

  • Easily accessible from West Drayton on Hayes & Harlington along the Elizabeth line / Paddington train line

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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