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2nd Line Software Support Engineer

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Vacancy summary

Vacancy summary

Reference: 02817

Job Type: Permanent

Date Posted: 11 August 2016

Our client, a leading provider of email marketing software, is currently recruiting for a 2nd Line Software Support Engineer to join their Guildford based team. The function of the role is to provide application consultancy and support as part of the companies support and professional services team. The role will see the successful candidate providing delivery of the company’s application and integration software to new and existing customers as well as providing 2nd line technical support. The role will also see the successful candidate identifying and resolving issues of a technical nature in accordance with the Professional services and Support Desk guidelines. A number of calls received will relate to design or training and in these instances the ASC should identify this as quickly as possible and assign the call to the relevant team. To be considered for this role, the candidate will have experience in management and customisation of one of the following CRM systems: • Microsoft Dynamics • CRM • Sage SalesLogix • SageCRM • Salesforce.com The successful applicant may also have experience in any of the following roles: Support Engineer, Graduate Application Support, Web Support Engineer, Graduate Support, Email Marketing Support, ASP.Net Graduate Software Support, SQL Server Support, etc. Experience and knowledge of the Microsoft stack is also essential, including the ability to write, profile and debug transact SQL statements. It is preferable that the candidate will have a background in Computer Science and strong experience with CRM systems. Experience in the understanding of key CRM concepts is essential with the ability to extend, customise and advise. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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