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1st Line Support Manager-London

map_markerLondon Coin£35,000 to £40,000 + Benefits

Vacancy summary

Vacancy summary

Reference: 06873

Job Type: Permanent

Date Posted: 5 September 2017

  • Use your technical ability, and interpersonal skills to build rapport and client trust
  • Work within globally significant clients
  • Fun, fast paced office environment, with imaginative company benefits.

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This is a great opportunity to join one of London's fast growing international marketing software companies, as they expand globally and work with FTSE 100 companies. 

This role is responsible for 1st line support, across their professional services clients. Based close to London bridge, this is the opportunity to work within a vibrant international team.


Key Responsibilities 

  • Provide high quality support across the company's clients
  • Resolve basic technical queries, utilising JavaScript, HTML, CSS and SQL
  • Escalate more complex queries to 2nd line support
  • Maintain client record logs
  • Liaise with software developers, reporting on common issues
  • Communicate in a professional and prompt manner to all client queries, across international clients.

Skills required:
  • Strong technical ability across: HTML, CSS, JavaScript, SQL
  • Excellent customer services ability
  • Ability to think analytically to solve complex issues
  • Attention to details, to accurately record client queries. 
If you would like more information on this role please call Minerva on 01753830706 or email Minerva@parkstreetpeople.com

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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