1st Line Support Manager-London

map_markerLondon Coin£35,000 to £40,000 + Benefits

Vacancy summary

Vacancy summary

Reference: 06873

Job Type: Permanent

Date Posted: 5 September 2017

  • Use your technical ability, and interpersonal skills to build rapport and client trust
  • Work within globally significant clients
  • Fun, fast paced office environment, with imaginative company benefits.

This is a great opportunity to join one of London's fast growing international marketing software companies, as they expand globally and work with FTSE 100 companies. 

This role is responsible for 1st line support, across their professional services clients. Based close to London bridge, this is the opportunity to work within a vibrant international team.

Key Responsibilities 

  • Provide high quality support across the company's clients
  • Resolve basic technical queries, utilising JavaScript, HTML, CSS and SQL
  • Escalate more complex queries to 2nd line support
  • Maintain client record logs
  • Liaise with software developers, reporting on common issues
  • Communicate in a professional and prompt manner to all client queries, across international clients.

Skills required:
  • Strong technical ability across: HTML, CSS, JavaScript, SQL
  • Excellent customer services ability
  • Ability to think analytically to solve complex issues
  • Attention to details, to accurately record client queries. 
If you would like more information on this role please call Minerva on 01753830706 or email

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

Want to earn up to £500? *
*Terms and conditions apply

Similar jobs to consider

  • Quality Documentation Specialist (GDP / GDocP) – Uxbridge

    Coin£16.50 to £18.50 per hour + Holiday Pay

    Map MarkerUxbridge

    Map MarkerContract

    • Perfect role for someone with exposure to quality document management within a pharmaceutical company
    • Role involves significant amounts of training, onboarding and auditing
    • Global company who offer a modern and dynamic working environment
  • Solution Architect - SharePoint - Berkshire

    Coin£60,000 to £70,000

    Map MarkerReading

    Map MarkerPermanent

    • A Microsoft technology specialist working on next generation projects 
    • Opportunity to further develop your specialism in SharePoint and O365 technology
    • A company focused on innovation, development and excellence
  • German Customer Service Representative - Glasgow


    Map MarkerGlasgow

    Map MarkerPermanent

    • International company 
    • Opportunity to break into the gaming industry
    • Fun and friendly, modern offices close to city centre
    • Use your language skills in a vibrant team