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French Service Desk Analyst

Chester

£15.00 to £17.00 per hour + Holiday Pay

Temporary

Our client, a global pharmaceutical company, is currently looking for a Service Desk Analyst with fluent/native French language skills to join their team in Chester on a full time, 12-month temporary basis (35 hours per week).

As a Service Desk Analyst, you will be supporting a mixture of resolving and identifying issues either by phone or email. This will suit someone who is intuitive, keen to assist and technically minded.

Key Responsibilities

  • Liaise with clients over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues
  • Perform troubleshooting to resolve any issues or escalate to the appropriate team
  • Provide status updates to users on ticket queues
  • Prioritise service requests in accordance with customer specific SLAs

Requirements

  • Previous experience working in a service desk role particularly within the pharmaceutical/life sciences industry
  • Fluent in French and English
  • Good understanding of ITIL Framework and ITSM
  • Strong knowledge of MS Office
  • Excellent communication and interpersonal skills

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.

Apply now