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Customer Service – Scheduling Appointments

High Wycombe

Competitive

Our client, an international service provider is currently looking for a Scheduler to join their team in High Wycombe on a full time, permanent basis. This is a hybrid (3 days in the office, 2 days from home) position.

As a Scheduler, you will serve as the first point of contact for customers, collating information to pass on to the most suitable engineer, always proving excellent customer service.

Key Responsibilities

  • Liaising with customers over the phone and take immediate action to allocate a suitable engineer to attend the site
  • Scheduling contract visits
  • Entering necessary information into the Service Management System
  • Developing strong relationships with customers to better understand specific requirements and to deliver a timely and appropriate response

Requirements

  • Previous experience in a customer service/administration role
  • Good organisational skills and a keen eye for detail
  • Strong IR skills particularly with MS Office
  • Confident communicator

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

Apply now